What you will do

대전 오피스 근무

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Life Sciences in the assigned area. 높은 퀄리티의 기술적 서비스로 고객의 만족을 유지

Technical: Maintains all models specific to a modality in the assigned area

Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems

Customer satisfaction: Daily interface with doctors and technicians on equipment status issues

Acts to ensure satisfaction to primary customers

LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. 

Business growth: Assists in the growth and direction of business in his/her geographic area. 

Productivity: Responsible for Warranty and PMS contract cost control. 

Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. 

Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices.

Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Cytiva Service Quality Policy Statement.

Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 

Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame.  

Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

 

Who you are

Qualified to Degree level or equivalent. Major in Mechanical Engineering,  Electrical/Electronics Engineering, Bio-Chemistry, Genetic Engineering , Department of Biology, or related 대학 졸업생 (생물학, 분자 생물학, 유전공학, 미생물, 생화학, 전기학, 전자학, 의공, or related)

Technical analytical skills 분석능력

Fresh graduate ~ 3 years Field Services experience 신입~3년 경력 * 단 생물학, 분자 생물학, 유전공학, 미생물, 생화학 전공시 3년 경력 이상 가능

Comprehensive knowledge of a specific modality or multi-modalities

Sought by others for guidance and advice 

Fluent in English 영어 비즈니스레벨

Desired Characteristics : Ability to learn fast and work independently with minimum direction 독립적이며 빨리 배우고 일할수 있는 능력, High work standards and quality , Self-motivated to solve problem 문제해결 능력, Plans and organizes work effectively, Excellent communications, listening and interpersonal skills 뛰어난 의사소통 및 대인 관계 기술, Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs 고객 서비스 능력